Effective Date: September 30, 2026
Thank you for shopping with shop.vexlic.com. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our Website.
1. Order Processing
Orders are generally processed after successful payment confirmation.
We make reasonable efforts to process and dispatch orders within the estimated processing time displayed on the Website or at checkout.
Orders may take additional time to process during weekends, public holidays, sales, promotions, or periods of unusually high order volume.
2. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
Shipping charges may vary depending on the delivery location, order value, package size, weight, or shipping method.
3. Delivery Time
Estimated delivery times may vary depending on your location, product availability, shipping method, and courier service.
The estimated delivery date provided at checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
Delivery may take longer due to circumstances beyond our reasonable control, including courier delays, weather conditions, natural disasters, public holidays, transportation disruptions, customs procedures, or incorrect/incomplete delivery information.
4. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
- Full name
- House/building number
- Street/locality
- City
- State
- Postal/PIN code
- Phone number
We may not be responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
5. Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
You can use the tracking information provided to monitor the status of your shipment through the applicable courier or delivery service.
6. Delivery Attempts
The courier or delivery partner may make one or more delivery attempts.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer refuses the package, or the courier cannot contact the customer, the shipment may be returned to the sender.
Additional shipping charges may apply for re-delivery where permitted by applicable law and our policies.
7. Delayed or Lost Shipments
Although we work with delivery partners to ensure timely delivery, delays can sometimes occur.
If your order appears to be significantly delayed or lost in transit, please contact us at support@shop.vexlic.com with your order details.
We will make reasonable efforts to coordinate with the applicable delivery partner and assist you with the issue.
8. Damaged Packages
If you receive a package that appears damaged, please contact us as soon as reasonably possible.
Where appropriate, we may request photographs, videos, packaging information, or other details to investigate the issue and determine the appropriate resolution under our Refund & Return Policy.
9. Incorrect or Missing Items
If you receive an incorrect, incomplete, or missing item, please contact us at support@shop.vexlic.com as soon as possible after delivery.
Please provide your order number and relevant details so that we can investigate and provide an appropriate resolution.
10. International Shipping
If international shipping is offered, additional customs duties, import taxes, fees, or other charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, such charges may be the responsibility of the customer.
International delivery times may also vary because of customs clearance and other factors outside our control.
11. Delivery Restrictions
Certain products or locations may not be eligible for delivery.
We reserve the right to restrict or cancel delivery to locations where shipping is unavailable, prohibited, or impractical, subject to applicable law.
12. Changes to Shipping Information
We may update shipping methods, delivery estimates, shipping charges, or delivery partners from time to time.
Any applicable shipping information displayed during checkout will generally apply to the relevant order.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Website: shop.vexlic.com
Email: support@shop.vexlic.com
We will make reasonable efforts to assist you with your shipping and delivery concerns.